Support Escalation Engineer

We are looking for a Support Escalation Engineer to join our growing global Customer Success department.

Main responsibilities & Requirements 

  • Serving as an escalation point of contact to the support team
  • 2+ years of customer-facing experience in a Pre/Post sale
  • 2+ years previous Software development/programming experience with any major programming language (Python and C# are mandatory)
  • 2+ years experience with major IT and security tools: Endpoint Detection and Response, IT Ticketing Systems, Firewalls, Email services, DLP, LDAP Directories.
  • Experience working with RESTFul API and JSON.
  • Sufficient knowledge of databases (MS, SQL, Oracle, MySQL, Postgres) and web application systems.  Able to write SQL and troubleshoot DB problems.
  • Deep understanding of IT fundamentals such as networking protocols and devices, operating systems, etc.’
  • Process analysis, problem-solving and listening skills
  • Effective communication skills and comfortable presenting ideas, solutions, and concepts to others
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