Support Engineer

We are looking to hire a qualified and experienced Support Engineer to provide technicalassistance to our world-wide growing customer base.

Responsibilities

  • Provide effective and high-quality technical support to both technical and non-technical end users 
  • Provide configurations, troubleshooting and best practices to customers
  • Managing support cases to ensure issues are recorded, tracked, resolved, and follow ups are done
  • Properly escalate unresolved issues to appropriate internal teams
  • Evaluate and prioritize customer support cases
  • Act as liaison between the support and the engineering product teams
  • Training for customers

Requirements

  • 3+ years of experience as a Support Engineer 
  • Experience within cybersecurity eco-system
  • Experience with SIEM / SOC products (ArcSight, Splunk, Qradar, AlienVault etc.)
  • Advanced knowledge in operating systems (Windows, Linux)
  • Familiarity with SQL
  • Experience in navigating complex support scenarios
  • Customer oriented, Excellent communication (written and verbal) and interpersonal skills
  • solid technical background
  • Excellent analytical and problemsolving skills
  • Self-starter, experience within start-up environment
  • Willingness to Travel to customer sites when required

 

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