Customer Success Manager

 

We are looking for an experienced Customer Success Manager to join our growing Customer Success team.

As a Customer Success Manager, you will be responsible for working with existing and new customers to ensure that all the aspects in the customer’s journey from purchase through the deployment of SIEMPLIFY’s platform up to retention will be easy and successful

Main responsibilities

  • Create and maintain long-term relationships with assigned customer accounts
  • Assess the technical environment and requirements of the customers while facilitating smooth implementation
  • Analyze customers’ needs and suggest best practices
  • Train customers to use and utilize the platform capabilities
  • provide feedback from customers to the Product and Engineering teams
  • Support customer needs on-site as per demand
  • Perform quarterly systems and service reviews

Requirements

  • A minimum of 5 years of experience as Customer Success Manager/ Post Sales related background within Cybersecurity/ IT industries.
  • Proven ability to manage complex implementation and onboarding projects
  • Excellent verbal and written communication skills
  • Strong technical and analytical skills
  • Skilled in problem-solving and decision making
  • Self-starter, capable of thriving in a small, dynamic, and high growth startup environment
  • Mother tongue level English
  • Willingness to travel 30% of the time
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