Customer Onboarding Manager
Siemplify is currently establishing a new team of experts to help us welcome our customers and ensure they will have the best possible onboarding experience.
We are looking for an experienced Customer Onboarding Manager with clear project management skills that are also highly experienced at delivering tech projects in the B2B arena.
- Leading all deployment phases of our customer’s onboarding process until full
completion within a predefined timeframe, including:
o Kick-off and use case mapping
o Setup and installation
o Training and moving to production
- Review and approve SOW together with Sales to ensure the deployment will be a perfect fit for both the customer and for Siemplify.
- Collaborate closely with pre-sales, Customer Success, PS and Support to ensure that
any ongoing needs are being answered while meeting SLAs.
- Proactively nurture the relationship with the customer while creating the necessary trust and confidence that the goals will be met.
- Minimum 3 years of experience as Technical Project Manager/ Delivery related “hands-on” background in complex environments (On-prem)
- Cybersecurity domain experience – MUST
- Proven experience in international deployment – MUST
- Ability to work under pressure and within deadlines.
- Detail-oriented – able to capture proper information correctly and accurately.
- Proven technical skills with the ability to understand customer needs and provide solutions
- Self-starter, capable of thriving in a small, dynamic, and high growth
- Willingness to travel 25% of the time
- Fluent English– MUST