CAREERS

Siemplify is seeking a highly motivated, creative and organized Field Marketing/Demand Generation manager to join a fast-growing company in one of the hottest categories in cybersecurity.

The ideal candidate has proven experience managing demand generation activities that generate leads for field reps, including tradeshows, events, seminars, webinars and more. As the first field marketing position in the company, you have an incredible opportunity to shape the role and grow with the company.

 

What You’ll Do

• Work closely with the marketing team, regional salespeople and Siemplify partners to identify high-impact opportunities for demand generation programs
• Research, plan and execute a variety of field events, from large tradeshows to intimate lunch & learns, and everything in between
• Develop promotional materials and identify necessary content for the event and demand generation programs you create
• Research and execute online programs such as webinars and 3^rd party content syndication and sponsorships
• Manage budgets and track and report on the results of lead-generation activities

 

What You Should Bring to the Party

• 3+ years of experience managing events and demand-generation programs
• Experience working in a software startup environment (IT/Cybersecurity is preferable)
• Proficiency with Salesforce.com and a marketing automation system (Marketo/Hubspot preferred)
• Strong writing and editing skills
• Keen attention to detail and expert-level organization skills
• Ability to juggle multiple projects at once and effectively manage tight-deadlines and limited resources
• A flair for the creative, with an ability to make Siemplify stand out from the crowd
• Willingness to travel up to 25% of the time

Benefits

• Health, Vision, and Dental health insurance
• 401K
• Paid Time Off (PTO) and company paid holidays
• Close-knit, friendly and FUN working environment

We are looking for an experienced Customer Success Manager to join our growing Customer Success department.

As a Customer Success Manager, you will be responsible for working with existing and new costumes to ensure that all the aspects in the costumer’s journey from purchase through the deployment of SIEMPLIFY’s platform up to retention will be easy and successful

 

Main responsibilities

• Create and maintain long-term relationships with assigned customer accounts
• Assess the technical environment and requirements of the customers while facilitating smooth implementation
• Analyze customers’ needs and suggest best practices
• Train customers to use and utilize the platform capabilities
• provide feedback from customers to the Product and Engineering teams
• Support customer needs on-site as per demand
• Perform quarterly systems and service reviews

 

 

Requirements

• A minimum of 5 years of experience as Customer Success Manager/ Post Sales related background within Cybersecurity/ IT industries.
• Proven ability to manage complex implementation and onboarding projects
• Excellent verbal and written communication skills
• Strong technical and analytical skills
• Skilled in problem-solving and decision making
• Self-starter, capable of thriving in a small, dynamic, and high growth startup environment 
• Willingness to travel 30% of the time

We are seeking proven high performers who have consistently achieved success against challenging objectives and are looking for the next great opportunity.  As a Support Engineer, Team Lead, you will work directly with customers and partners as well as manage a global team of Support Engineers. Not only will you ensure top notch customer support by managing the ticket queue, you will mentor your team and track performance against KPIs. This team will operate on a follow the sun basis. Given the global nature of this team, some hours outside of your time zone’s business hour will be required. This very much a player-coach role.

 

Role:

• Manages support ticket queue and a team of Support Engineers
• Acts as a point of escalation for all Support Engineers and Customer Success Managers who need elevated Technical Support
• Interacts with Siemplify customers on a daily basis via email, chat, webex and phone
• Provide technical expertise for post-sale clients using Siemplify’s platform
• Troubleshoot python-based integrations with 3rd party systems
• Ongoing configuration of Siemplify platform, connectors and integrations
• Analyze and resolve customer problems effectively in a timely manner
• Identify and escalate complex issues to Customer Success Manager
• Ability to triage issue severity
• Shows high level of empathy and understanding for clients facing issues
• Escalate urgent issues to the Engineering liaison
• Submit bugs and issues to Engineering team

Qualifications:

• 5+ years of enterprise customer facing experience in a support or technical account management role
• 3+ years managing a team of Support Engineers
• Preference for those with proven security or IT background and experience working in a SOC environment and investigating security events and threats
• Strong customer facing, communication and relationship skills
• Programming experience with any major programming language (Python preferred or other scripting languages)
• Deep understanding of IT fundamentals such as networking protocols and devices, operating systems, etc.
• Sufficient knowledge of databases (MS, SQL, Oracle, MySQL) to query customer log data
• Process analysis, problem-solving and listening skills
• Occasional travel to Siemplify offices or client sites (less than 20%)
• Experience with Zendesk and Salesforce preferred

Personal Attributes

• Energetic and passionate with a drive to be the best.
• Comfortable working in an entrepreneurial environment.
• A sense of urgency both internally and externally.
• Intellectual curiosity, initiative, resourcefulness, and tact.
• Strong work ethic with professional behavior and appearance, as well as personal integrity.
• Able to work effectively with team members. 

Compensation

Siemplify provides an attractive compensation package consisting of a base salary, commission and comprehensive benefits, including participation in ESOP.

Locations:  Boulder, CO or US Remote

We are looking to hire a qualified and experienced Support Engineer to provide technical assistance to our world-wide growing customer base.

Responsibilities

• Provide effective and high-quality technical support to both technical and non-technical end users 

• Provide configurations, troubleshooting and best practices to customers
• Managing support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done
• Properly escalate unresolved issues to appropriate internal teams
• Evaluate and prioritize customer support cases
• Act as liaison between the support and the engineering / product teams
• Training for customers

Requirements

• 3+ years of experience as a Support Engineer  
• Experience within cybersecurity eco-system
• Experience with SIEM / SOC products (ArcSight, Splunk, Qradar, AlienVault etc.)
• Advanced knowledge in operating systems (Windows, Linux)
• Experience in navigating complex support scenarios.
• Customer oriented, Excellent communication (written and verbal) and interpersonal skills
• A solid technical background
• Excellent analytical and problem-solving skills
• Self-starter, experience within a start-up environment
• Willingness to Travel to customer sites when required

 

This position is located in our New York City office